Privacy & Cookies

Who we are

Fox Narrowboats Ltd

We are an independent boat hire family company who manages a marina and wharf for narrowboat holidays, canal breaks and day boat hire. We also design and build our own narrowboats.

Summary – Privacy Promise

We will:

Always share it in a secure way
Make sure it’s treated consistently with our privacy promise
Not allow other companies to use it to contact you with their own marketing.

We collect some data automatically:

Like your IP address, what browser and device you’re using, and your unique identifier. And we can tell what webpage directed you to our website foxboats.co.uk by looking at information from your browser. We may use all this data to see how you’re using foxboats.co.uk online.

Full Privacy Statement

What information will Fox Narrowboats collect about me?

None of your personal information is shared with another company for marketing purposes.

Personal Data – Booking & Online Shop

If you decide to book boat hire with Fox Narrowboats or buy an item from our online canal boat shop we will collect information to improve our service for you. We will collect your full name, phone number, address and email address. Extra information may be requested such as additional passengers, additional phone numbers, disability information, car registration, pets, previous boating experience and any special requests. User ID and passwords may be collected in the online store if you wish to speed up subsequent purchases.

Secure storage of your data

Storing your personal data is extremely important to us. We have invested in a dedicated online website server with a unique IP address. We have specialist IT firms to make sure its setup and maintained professionally. We use SSL data to encrypt your data.

Personal financial data

We DO NOT hold your financial details on our website. Online financial transactions are made via WorldPay on of the best payment gateways on the market.

Data collection – website statistics

None of this information is shared with another company for marketing purposes. However we do share with our web design company and IT consultants.

So we can understand how people are interacting with our website we collect your IP address and track your browsing experience and how you found our website. This data is compiled anonymously and put into a monthly report. It is not connected to your personal information in anyway. This is crucial to us in a competitive marketplace.

Cookies

Google Analytics

Used to track website visitor by their IP address.

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate.

 

Fox Booking System

PHPSESSID Used to temporarily store your booking selection, so the information can be passed to the next web page and to the payment gateway.

Will I be contacted about marketing services?

From time to time we send out an e-newsletter to customers who have booked, used our services or requested brochures.

How can I see what information you have about me?

It’s your right under the UK Data Protection Act. It costs £10 and you’ll need to provide two copies of your ID. These can include your:

Passport
Driving licence
Birth certificate
Utility bill (from the last three months)
Current vehicle registration document
Bank statement (from the last three months)
Rent book (from the last three months)

To get in touch, email: dataprotection@foxboats.co.uk
Or write to:

Fox Narrowboats LTD
Data Protection
10 Marina Drive,
March,
Cambridgeshire,
England
UK
PE15 0AU