Privacy & Cookies

Who we are

Fox Narrowboats Ltd

We are an independent boat hire family company who manages a marina and wharf for narrowboat holidays, canal breaks and day boat hire. We also design and build our own narrowboats.

Summary – Privacy Promise

We will:

Always share it in a secure way
Make sure it’s treated consistently with our privacy promise
Not allow other companies to use it to contact you with their own marketing.

We collect some data automatically:

Like your IP address, what browser and device you’re using, and your unique identifier. And we can tell what webpage directed you to our website foxboats.co.uk by looking at information from your browser. We may use all this data to see how you’re using foxboats.co.uk online.

Online advertising we use

We use Google Ad words to advertise our services. These are small text adverts shown in Google Search.

In addition we use Google AdWords Remarketing to advertise Fox Narrowboats across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Foxboats.co.uk website you have viewed by placing a cookie on your device. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.”

Full Privacy Statement

What information will Fox Narrowboats collect about me?

None of your personal information is shared with another company for marketing purposes.

Personal Data – Booking & Online Shop

If you decide to book boat hire with Fox Narrowboats or buy an item from our online canal boat shop we will collect information to improve our service for you. We will collect your full name, phone number, address and email address. Extra information may be requested such as additional passengers, additional phone numbers, disability information, car registration, pets, previous boating experience and any special requests. User ID and passwords may be collected in the online store if you wish to speed up subsequent purchases.

Secure storage of your data

Storing your personal data is extremely important to us. We have invested in a dedicated online website server with a unique IP address. We have specialist IT firms to make sure its setup and maintained professionally. We use SSL data to encrypt your data.

Personal financial data

We DO NOT hold your financial details on our website. Online financial transactions are made via FCS WorldPay a well established trusted payment gateway.

Data collection – website statistics

None of this information is shared with another company for marketing purposes. However we do share access and information with our web design company and IT consultants so as to maintain our digital services like the website and email.

We track how people are interacting with our website we collect your IP address and track your browsing experience and how you found our website. This data is compiled anonymously and put into a monthly report. It is not connected to your personal information in anyway. This is crucial to us in a competitive marketplace.

We also collect your IP address on web forms. We reserve the right to block IP’s which deliver spam.

Cookies

Google Analytics

Used to track website visitor by their IP address.

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate.

 

Fox Narrowboats Booking System

PHPSESSID Used to temporarily store your booking selection, so the information can be passed to the next web page and to the payment gateway.

Will I be contacted about marketing services?

From time to time we send out an e-newsletter to customers who have booked, used our services or requested brochures.

NHS Track & Trace
Information Collected –Name, contact details (phone number or address) and party size
Used For –Notification to NHS Track & Trace
Legal Basis – Legal
• Telephones Number(s)
• Age
• Crew Details
• Arrival and Departure Dates
• Pet details
Used For – The information we collect is the minimum required to enable us to provide you with the booking and comply with the legislative / navigation authority rules. We will not be able to make the booking without this information.

Other Business Activities

Mooring With Us
Information Collected – If you moor with us you will need to complete a mooring agreement and we will collect the following date:
• Name
• Address
• Postcode
• Email
• Telephone Number(s)
• Boat Name and length
• EA or MLC number
• Insurance Details
• Boat Safety Certificate details
Used For – The information we collect is the minimum required to enable us to provide you with a mooring and comply with the legislative / navigation authority rules. We will not be able to provide a mooring without this information.
Legal Basis – Performance of a Contract.
Mooring Newsletter
Information Collected – We may contact you occasionally to tell you about things which may impact upon your mooring.
Used For – This is to keep you informed of any developments which may impact upon your moorings, for example on planned works, or reminders of rules contained within the mooring agreements. We will also let you know of any current offers available in relation to your boat and offer advice dependent on the season.
Legal Basis – The legitimate Interests of Fox Narrowboats Ltd to provide customer services and ensure ongoing compliance with the mooring rules.

Boat Building
Information Collected – If you enter into a construction agreement to have a boat built we will hold the following data:
• Name
• Company Name (where applicable)
• Address
• VAT Number
Used For – The information we collect is the minimum required to enable us to provide you with a new boat. We will not be able to provide a mooring without this information..
Legal Basis – Performance of a contract

Boat Maintenance
Information Collected – Other than minor repairs which will be processed as a till sale we may collect the following data:
• Name
• Address
• Email
• Phone number(s)
• Boat Name and length
Used For – The data collected will enable us to raise an invoice to you rather than issue a till receipt.
Legal Basis – Performance of a contract
Registered Dealer in Controlled Oils (RDCO)
Information Collected – To enable us to sell you red diesel we will collect as a minimum:
• Your name
• Boat Name or vehicle registration
• Address
Used For – The data we collect enables us to comply with legislative requirements of a registered dealer in controlled oils
Legal Basis – Performance of a contract

Brokerage
Information Collected – In order to buy or sell a boat through our brokerage operation we will collect as a minimum:
• Name
• Address
• Email
• Telephone Number(s)
• Proof of Ownership
• Proof of identity
• Relevant Finance details
Used For – The data we hold allows us to act as a broker for the sale or purchase of a second hand craft
Legal Basis – Performance of a contract

Third Party Incidents
Information Collected – If there is an incident while you are on a break we will need to investigate and may collect:
• Names of party on board
• Names of any witnesses
• Contact details
Used For – To understand the root cause of any incidents to allow us to resolve any issue. We may pass these details to authorities or insurance companies
Legal Basis – The legitimate interests of Fox Narrowboats Ltd and to protect our legal rights.

NHS Track & Trace
Information Collected –Name, contact details (phone number or address) and party size
Used For –Notification to NHS Track & Trace
Legal Basis – Legal
• Name and Address
• Telephones Number(s)
• Arrival and Departure Dates

Used For – The information we collect is the minimum required to enable us to provide you with the service and comply with the legislative / navigation authority rules. We will not be able to supply services to you without this information.

How long do we keep your information?
Your personal information will only be held for as long as is necessary to provide services to you unless we need to for a longer period of time – for example where there is a legal / statutory obligation to retain information, or if our insurers require us to keep information for certain periods of time.
If there is a possibility that you may have a legal claim against us, for example if you had an accident, we will then hold the information for the statutory limitation period associated with such legal claims.

Security
Fox Narrowboats Ltd are committed to keeping your data secure. This will be through the use of suitable physical, electronic and management procedures including locked cupboards or cabinets, restricting unaccompanied publics assess to certain offices, data encryption and electronic password protection and ensuring where hosted off site our supplier meet our protection requirements.

It could be that we have to disclose your personal information by law if a court, police officer /. Other law enforcement agency has requested it in the appropriate way.

Insurance: We may disclose your personal information to our insurance providers in the case of any accident or incident to assist in the claim.

Should you receive communication from someone pretending to be a Fox Narrowboats employee or a fake website, please forward it to us by email to reception@foxboats.co.uk or in writing to Fox Narrowboats Ltd, 10 Marina Drive March, Cambridgeshire PE15 0AU. If you have been the victim of fraud please contact the police and / or your bank in the first instance.

How can I see what information you have about me?

It’s your right under the UK Data Protection Act. It costs £10 and you’ll need to provide two copies of your ID. These can include your:

Passport
Driving licence
Birth certificate
Utility bill (from the last three months)
Current vehicle registration document
Bank statement (from the last three months)
Rent book (from the last three months)

To get in touch, email: dataprotection@foxboats.co.uk
Or write to:

Fox Narrowboats LTD
Data Protection
10 Marina Drive,
March,
Cambridgeshire,
England
UK
PE15 0AU